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UK-based specialty retailer Veronica Beard ran a dedicated clienteling program last September to support its fall releases. The retailer found that every fourth interaction between an associate and a customer led to a successful sale, resulting in a 35% conversion rate. Of those sales, the majority (87%) were in-store.

Amazon will advance its streaming-TV ambitions through hardware, content, and ads innovation. Amazon will push Fire TV Omni Series via deep Prime Day discounts and ramp-up voice-enabled shoppable ads to bring performance advertising to TV. Look for Instacart to ink major CTV partnership鈥攑ossibly with Microsoft.

An outage hit 19 of Cloudflare鈥檚 data centers, resulting in Amazon, Twitch, AWS, Steam, Coinbase, Telegram, Discord, DoorDash, GitLab, and others going dark for some users. Cloudflare鈥檚 outage affected roughly 50% of all global HTTP requests handled by the content delivery network. July.

Pinterest allows Amazon to sell inventory via Amazon Ads, further connecting social and retail media. Meta and Amazon are testing Amazon product sales inside Instagram and Facebook. The partnership between X (formerly known as Twitter) and Google demonstrates what happens to platforms struggling to attract sufficient advertisers. Some of these companies appear dominant in their respective markets.

Some 51% of decision-makers at US and UK retail and travel organizations say they plan to bring their commerce media tech stack in-house, and 49% plan on switching technology partners, according to a Forrester Consulting study conducted on behalf of PubMatic.

Too fast to regulate: As one of the success stories in technology, generative AI has seen the backing of Big Tech companies like Microsoft, Google, and Amazon. Generative AI is not as capital intensive to develop compared to hardware and software鈥攊t can quickly be improved even during a recession.

In the two years since our inaugural 鈥淧ower of 础尘补锄辞苍鈥� report, Amazon has remained a retail and tech powerhouse鈥攂ut it hasn鈥檛 been immune to economic uncertainty, shifting consumer behaviors, or increased competition. We examine how Amazon鈥檚 19 business divisions have changed and how these new developments might affect your industry.

After facing limitations on its platform鈥檚 ability to support multiple currencies and languages, Chilly鈥檚, the UK-based water bottle brand, moved to a composable tech stack to support global expansion. After the transition, Chilly鈥檚 grew to reach 36 markets, with an 18% YoY increase in overall conversions (24% for mobile conversions) and a 41% YoY reduction in its cart abandonment rate.

The functionality will first be made available to viewers in the US and the UK. Once videos are published, any tagged piece of content will show up above the caption. Users who click that link will be taken to another page with details about the title as well as a list of other TikTok videos featuring the same IMDb tag.

Klarna is also seeking in-store partnerships to take advantage of robust BNPL demand in the UK: More than one-third of UK consumers used BNPL to make a purchase in 2022, up from just 12% in 2021. The UK government also reportedly backed down from its proposed BNPL regulations, clearing the growth runway. Why it matters: Leading BNPL firms have struggled to find profitability.

These big tech giants also being investigated, Google by the DOJ for anti-competitive practices like paying Apple to be the default search engine on its iPhones, and Amazon is also being taken to court by the FTC for anti-competitive behavior. Mr. Warzel continues by saying that, "We end up saying the Google search is less useful now, or that shopping on Amazon has gotten worse.

Amazon is probably the Amazon of furniture. Zak Stambor:. Right, very true. Sara Lebow:. Amazon is probably the Amazon of most things. Okay, so we have e-commerce, we have big business, both in the UK and in the US. Zak, give us our next big challenger for IKEA. Zak Stambor:. Yeah, resale.

US, UK, and EU authorities have several enforcement tools at their disposal, including:. Probes and investigations. Usually the first step in initiating other enforcement actions, inquiries alone can motivate businesses to bring internal policy in line with legal expectations.

Boots is doing this by leaning heavily in the resiliency of the beauty category, having opened 170 premium beauty halls across the UK and Ireland. In addition to being home to a wider range of brands, the beauty halls host discovery areas and consultation spaces, offering treatments, advice, and demos.

So I think it is happening, but it's just the format and environment it's best suited for at present is not really what Amazon had imagined.

Corina, how does this parallel with trends in the UK? Carina Perkins:. Well, similar really. We've seen a bit of a different trend in terms of growth in the UK. We saw toy sales actually dip last year.

Click and collect is especially big in the UK, where 62.2% of the population will use the tech by year鈥檚 end, according to our forecast. (It will be 52.7% in the US.) Expect consumers and retailers to embrace click and collect as a form of hybrid shopping even more this year.

While marketplaces like Amazon or Mercado Libre remain the most popular search channels for shoppers worldwide, their share is decreasing, per Wunderman Thompson. Meanwhile, the number of people worldwide who browse in-store is rising. In the US, Amazon is also losing search share as consumers increasingly turn to social media platforms like YouTube, Facebook, Instagram, and TikTok, per Jungle Scout.

TikTok Shop is currently invite-only for US companies, although the feature is available to merchants in the UK as well as seven countries in Southeast Asia. How we got here: TikTok鈥檚 US social commerce initiatives have proceeded in fits and starts, hampered by TikTok Shop鈥檚 poor UK performance.

Amazon, for example, has wielded its power to ramp up the pressure by implementing temporary bans or surcharges on Visa credit cards in certain markets like Australia, Singapore, and the UK. Fintech Disintermediation Is Intensifying Competition. Payment networks face new classes of competitors.