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Plus, consumer enthusiasm over automated customer service is waning: Only half of consumers in the US, UK, and Australia feel positive about using AI to engage with a business, down from 62% a year ago, per LivePerson and PureSpectrum. What are the key use cases of genAI for customer service?

And it’s not just the biggest platforms withdrawing deals—Adobe’s acquisition of Figma also fell apart after investigations by UK and EU regulators and expected intervention from the FTC. Big Tech faces four ongoing antitrust lawsuits from the US government. US v. Google (search).

In 2024, Ä¢¹½AV data partner GWI started offering data on respondents ages 65 and older in seven markets: the US, the UK, Canada, Hong Kong, Singapore, Israel, and Japan. For ease of comparison, our report features data for respondents ages 16 to 64 in all countries. But we have included the data for respondents 65 and older for those seven countries here as a supplement.