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The global economy is likely set for a soft landing, inflation is cooling off, and the worst is seemingly over in Europe and China. As a result, we anticipate a steady retail environment for the next several years across most regions of the world.

As competition intensifies, BNPL firms are expanding into industries like healthcare, housing, and grocery shopping. And companies having a harder time accessing credit presented opportunities to expand into business payments. The increased competition has also driven BNPL firms like Klarna to launch non-BNPL products. Banks and payment giants are embracing BNPL.

It wants to lean on AI to attract users, while new environmental-focused features should strengthen its brand with younger shoppers.

The feature lets users pay with crypto via their Revolut card. Here鈥檚 why it may struggle with adoption.

Partnering with OpenAI on a ChatGPT plugin that gives users personalized shopping recommendations could help Klarna boost customer satisfaction and retention. Klarna is also milking opportunities to use AI to strengthen its brand and woo investors.

It partnered with OpenAI on a ChatGPT plugin to offer users personalized shopping recommendations.

The card network launched an account owner verification tool in Europe and partnered with Algoan to boost financial inclusion

It wasn鈥檛 all good news: 鈥淲e expect inflationary pressures alongside slowing global growth to weigh on discretionary ecommerce spending, which could continue to be pressured in 2023,鈥� CFO Gabrielle Rabinovitch said on PayPal鈥檚 earnings call. Payments firms are anticipating a drop in spending driven by US inflation at 30-year highs鈥攁lthough consumer spending has so far proved resilient. What鈥檚 next?

Meta will allow European Facebook and Instagram users to opt out of personalized ads, but it鈥檚 making it a difficult process.. Substack is inviting its creators to become investors in the newsletter service, raising money via community investment platform Wefunder amid a challenging funding environment.

Venture-capital-backed fintechs raised less cash in Q3, hitting a nine-quarter low.

This capability will come to select partners in Q1 2025 before rolling out in the US, Canada, the UK, Australia, and other countries across Europe and Asia. The problem: Despite the rewards, only crypto diehards will likely be interested in making payments at the POS with crypto. We forecast only 2.0% of internet users will make a crypto payment in 2025.

That hasn鈥檛 escaped 蝉丑辞辫辫别谤蝉鈥� attention, as consumer sentiment declined in January for the first time in six months, despite a fifth consecutive month of improving personal finance assessments, per the University of Michigan. The downturn affected all income, wealth, and age groups, reflecting growing concerns about inflation and unemployment risks.

There鈥檚 still time for retailers to compete with Amazon for the next wave of ecommerce growth, but they need to act fast. This year, Amazon will control 16.8% of total online food and beverage sales and 30.5% of health, personal care, and beauty sales, per our forecast. That鈥檚 significant.

August retail sales data points to consumers鈥� continued resilience: While spending is healthy, shoppers remain deal-focused as they look ahead to the holiday season.

TikTok aims to quadruple the size of its global ecommerce business in 2023. But TikTok Shop鈥檚 US rollout has been complicated鈥攁nd that could have implications for the company鈥檚 aggressive goal.

At the end of last month, February 17th, in fact, the European Commission fully implemented this new and core piece of digital legislation in the EU. Here's Margrethe Vestager, Executive Vice President of the European Commission, explaining the rationale for this act. Margrethe Vestager:.

Tinuiti reported that in the second half of the first quarter, Amazon's share of Google Shopping impressions rose an average of 20 points compared with a year earlier, while Walmart鈥檚 share slipped.

A man in a lounge chair slamming into a ceramic shop to help his friend pay for a tea cup. A teen breaking through the wall of a barber shop and contactlessly paying for a haircut using a Revolut <18 card. The TV commercial was directed by Craig Gillespie, who directed movies such as 鈥淐ruella鈥� and 鈥淚, Tonya,鈥� and was shot by young photographer Aidan Zamiri, who鈥檚 worked with artists like FKA Twigs.

Along with digital upgrades, banks must improve the customer experience with relevant products and services.

Consumers are pulling back: UK consumers鈥� shopping behaviors have changed. Eighty-four percent of UK shoppers planned to buy fewer holiday gifts this year, per a September 2022 YouGov study. A separate survey by Barclaycard found 59% planned to spend less on gifts for family and friends.

The modern word of mouth: Some 45% of US beauty shoppers have discovered new beauty products through social media, according to Tinuiti, beating out TV at 30% and in-store displays at 25%. TikTok is democratizing the influencer game. 鈥淲hat TikTok does really nicely is peer-to-peer marketing.

One year on, we review what we got right, what we sort of called, and what we got horribly wrong.

The app will give banks a holistic view of their customers through data aggregation to offer personalized customer experiences.